Frequently Asked Questions
Answers to the most common questions.
Frequently Asked Questions from Clients
Looking to connect with a trusted expert? Get all your questions answered here.
🔴 What is ExpertEase?
🔴 Is the platform free to use?
🔴 How does an order work on ExpertEase?
🔴 How are payments handled securely?
🔴 What is your cancellation and refund policy?
🔴 What if I'm not satisfied with the service I receive?
🔴 How does ExpertEase ensure service quality?
🔴 What if there's a problem during or after my consultation?
🔴 What does it cost to use ExpertEase?
🔴 Can I use ExpertEase on my phone or tablet?
🔴 I can't find an answer to my question. What do I do?
🔴 What is ExpertEase?
ExpertEase connects you with experts from around the world. Our international platform helps you find the perfect expert to address your needs through real-time video consultations. Get immediate access to professional advice, specialized skills, and years of experience directly through our platform, giving you instant access to expert guidance in just a few clicks.
🔴 Is the platform free to use?
Yes! Signing up and browsing the platform is completely free. There are no hidden fees or booking charges—you only pay the consultation price displayed on each expert's profile.
🔴 How does an order work on ExpertEase?
It's simple! Browse the platform, find an expert that matches your needs, and select their service. Book a time slot on their calendar that works for you. During booking, be sure to share all relevant details and questions. This allows the expert to fully understand what you're looking for and confirm they can provide the help you need. The best part? You're only charged after the expert accepts your request.
🔴 How are payments handled securely?
We take your security seriously. All transactions are processed through Stripe, the industry-leading payment processor trusted by Amazon, Google, and millions of businesses worldwide. Your payment information is fully encrypted and never stored on our platform, ensuring complete peace of mind.
🔴 What is your cancellation and refund policy?
Cancellations by Clients: If you need to cancel a confirmed booking, please do so as early as possible. Last-minute cancellations (within 24 hours of the scheduled session) do not qualify for refunds, as experts have reserved this time exclusively for you.
Cancellations by Experts or No-Shows: If an expert cancels your session or fails to show up, you will receive a full refund automatically. We take these situations seriously and hold our experts to the highest standards of professionalism.
Early Cancellations: Cancellations made more than 24 hours before your scheduled session may qualify for a full refund. Please contact our support team to process your request.
🔴 What if I'm not satisfied with the service I receive?
Your satisfaction is our priority. We guarantee that if an expert fails to show up or delivers substandard service that doesn't match what was agreed upon in your booking, you'll receive a full refund.
Our Quality Guarantee covers:
➤ Expert no-shows or significant lateness without notice
➤ Services that don't match the description or agreed scope
➤ Unprofessional conduct or failure to address your needs
If you're unsatisfied with your consultation, please contact our support team within 48 hours with details of the issue. We'll investigate your complaint and process a refund if the expert failed to deliver the promised service.
🔴 How does ExpertEase ensure service quality?
All experts on our platform are carefully vetted and hand-picked to ensure they meet our quality standards. We maintain high service standards by requiring that experts:
➤ Arrive on time for all scheduled consultations
➤ Deliver services that match their profile descriptions and booking agreements
➤ Maintain professional communication and conduct
➤ Provide the expertise advertised in their listings
Quality Monitoring: We continuously monitor expert performance through client feedback and reviews. Experts who consistently fail to meet our service standards or receive multiple complaints will be removed from the platform to protect our community.
🔴 What if there's a problem during or after my session?
If you encounter any issues during or after your session, we're here to help resolve them quickly:
During the Session: Use our in-platform messaging system to communicate any concerns directly with the expert. Most issues can be resolved through open communication.
After the Session:
If the delivered service doesn't meet your expectations or doesn't match what was agreed upon, you can request a review of your case. Contact our support team within 48 hours with:
➤ Details of what was agreed upon in your booking
➤ Description of what was actually delivered
➤ Any relevant screenshots or documentation
Our Resolution Process: Our team will investigate your complaint by reviewing the booking details, any communication between you and the expert, and the service agreement. If we determine the expert failed to deliver as promised, we'll issue a full refund and take appropriate action regarding the expert's account.
🔴What does it cost to use ExpertEase?
Nothing! ExpertEase is completely free for clients—no platform fees, no commissions, no hidden charges. You simply pay the expert's listed rate for their services, and that's it. We want you to have easy access to top experts and make ExpertEase your go-to resource whenever you need professional guidance. We keep the platform free by taking a small commission from experts on completed transactions, so you can focus on finding the right expertise without worrying about extra costs.
🔴Can I use ExpertEase on my phone or tablet?
Absolutely! While we don't have a mobile app, ExpertEase is a web app that works seamlessly on any device. Just open it in your phone or tablet's browser, and for even easier access, you can add it to your home screen directly from your browser. This gives you quick, app-like access to ExpertEase whenever you need it!
🔴 I can't find an answer to my question. What do I do?
If you can't find what you're looking for in our help center, please contact our support team with details about your question. We'll respond within 48 hours.
Frequently Asked Questions from Experts
Want to join ExpertEase as a trusted expert? Get all your questions answered here.
🔴 How to become an Expert on ExpertEase?
🔴 How do I conduct a successful consultation session?
🔴 How is my banking information protected?
🔴 Is listing my services on ExpertEase free?
🔴 I am an expert in a field not listed. How can I be listed on ExpertEase?
🔴 Which countries are supported for Expert payouts?
🔴 What happens if a client cancels or doesn't show up?
🔴 What are my responsibilities as an expert on the platform?
🔴 How are disputes with clients handled?
🔴 When and how do I receive payments?
🔴 How does ExpertEase's pricing work, and what do I get for it?
🔴 How do I sell and provide courses and digital products?
🔴 Can I use ExpertEase on my phone or tablet?
🔴 I can't find an answer to my question. What do I do?
🔴 How to become an Expert on ExpertEase?
To create an Expert account on ExpertEase, you must:
➤ Be at least 18 years old
➤ Have expertise in a particular field available on the platform
➤ Reside in a country where Stripe payment processing is available (check Stripe's list of supported countries on our FAQ)
➤ Accept and comply with our Terms and Conditions
🔴 How do I conduct a successful consultation session?
To conduct a successful consultation as an Expert, we recommend:
➤ Choose a quiet, distraction-free environment (exceptions may apply depending on your service)
➤ Test your microphone and camera before the session begins
➤ Join the call on time—punctuality builds trust
➤ Maintain professionalism and courtesy throughout
➤ Confirm you've fully addressed the client's questions before ending the session
➤ Provide follow-up guidance or resources when appropriate
🔴 How is my banking information protected?
Your payments are protected through Stripe, one of the world's most secure payment processors trusted by millions of businesses globally. Your banking information is encrypted and remains exclusively with Stripe—we never store your financial details.
🔴 Is listing my services on ExpertEase free?
Yes, signing up and listing your services is completely free. The platform applies a 20% commission on each completed transaction: approximately 5% covers Stripe's payment processing and payout fees, while the remaining 15% supports the platform's operational costs, marketing efforts, and initiatives to connect you with more clients and grow your business.
🔴 I am an expert in a field not listed. How can I be listed on ExpertEase?
Our list of categories is continuously expanding and not exhaustive. To add your field to the ExpertEase catalog, simply email us with a description of the service you'd like to offer. After review by our team, we'll create a new category or add a specialty within an existing category based on your expertise. You'll receive a response as soon as possible.
🔴 Which countries are supported for Expert payouts?
Experts can receive payouts through Stripe if they have a bank account in any of the following countries:
🔴 Europe:
Austria 🇦🇹
Belgium 🇧🇪
Bulgaria 🇧🇬
Cyprus 🇨🇾
Czech Republic 🇨🇿
Denmark 🇩🇰
Estonia 🇪🇪
Finland 🇫🇮
France 🇫🇷 (including French Guiana, Guadeloupe, Martinique, Mayotte, Saint-Martin, and Réunion)
Germany 🇩🇪
Greece 🇬🇷
Ireland 🇮🇪
Italy 🇮🇹
Latvia 🇱🇻
Lithuania 🇱🇹
Luxembourg 🇱🇺
Malta 🇲🇹
Netherlands 🇳🇱
Norway 🇳🇴
Poland 🇵🇱
Portugal 🇵🇹
Romania 🇷🇴
Slovakia 🇸🇰
Slovenia 🇸🇮
Spain 🇪🇸
Sweden 🇸🇪
Switzerland 🇨🇭
United Kingdom 🇬🇧
🔴 Americas:
Canada 🇨🇦
United States 🇺🇸
🔴 Asia-Pacific:
Australia 🇦🇺
Hong Kong 🇭🇰
Japan 🇯🇵
New Zealand 🇳🇿
Singapore 🇸🇬
Supported Payment Currencies on ExpertEase
Through Stripe, ExpertEase supports payments in the following currencies:
🇦🇺 AUD – Australian dollar
🇧🇬 BGN – Bulgarian lev
🇨🇦 CAD – Canadian dollar
🇨🇭 CHF – Swiss franc
🇨🇿 CZK – Czech koruna
🇩🇰 DKK – Danish krone
🇪🇺 EUR – Euro
🇬🇧 GBP – British pound
🇭🇰 HKD – Hong Kong dollar
🇯🇵 JPY – Japanese yen
🇲🇽 MXN – Mexican peso
🇳🇴 NOK – Norwegian krone
🇳🇿 NZD – New Zealand dollar
🇵🇱 PLN – Polish złoty
🇷🇴 RON – Romanian leu
🇸🇪 SEK – Swedish krona
🇸🇬 SGD – Singapore dollar
🇺🇸 USD – United States dollar
Experts can set their rates in any of these currencies, and clients will be charged accordingly.
^ Back to the list of all questions from experts
🔴 What happens if a client cancels or doesn't show up?
Client Cancellations: If a client cancels within 24 hours of the scheduled session, you will still receive payment for the reserved time, as you've blocked your calendar for them.
Client No-Shows: If a client fails to join the consultation within 15 minutes of the scheduled start time, you can mark them as a no-show. You'll receive full payment, and our system will automatically note this on the client's account.
Early Cancellations: If a client cancels more than 24 hours in advance, the booking will be canceled and your calendar slot will be freed for other clients. No payment is processed for early cancellations.
🔴 What are my responsibilities as an expert on the platform?
To maintain your standing as an expert on ExpertEase, you must:
Service Standards:
➤ Arrive on time for all scheduled consultations
➤ Deliver services that match your profile description and what was agreed upon during booking
➤ Maintain professional and courteous communication with clients
➤ Provide the expertise and quality advertised in your listings
If Issues Arise:
➤ Communicate proactively with clients if you need to make changes
➤ Respond to client messages promptly through our platform
➤ Address any concerns or clarifications before the scheduled session
Performance Monitoring: We monitor expert performance to ensure quality across our platform. Experts who repeatedly fail to show up, deliver poor service, or receive multiple complaints will be removed from ExpertEase to protect our community and maintain trust.
🔴 How are disputes with clients handled?
We strive to create a fair environment for both experts and clients:
Communication First:
Most issues can be resolved through direct communication. Use our in-platform messaging system to discuss concerns with your client professionally and find a mutually agreeable solution.
Formal Disputes:
If a client files a complaint, our support team will:
➤ Review the original booking details and agreed-upon services
➤ Examine communication between you and the client
➤ Consider both perspectives fairly
➤ Make a determination based on whether the service matched what was agreed upon\
Protection for Experts:
If you delivered the service as described in your profile and booking agreement, you'll be protected. We only issue refunds when experts genuinely fail to deliver promised services or no-show without notice.\
Maintaining Standards: While we support our experts, we also maintain strict quality standards. Experts who accumulate multiple legitimate complaints or consistently fail to meet service agreements will be removed from the platform.
🔴 When and how do I receive payments?
Your payments are processed securely through Stripe following a clear timeline to ensure quality and fairness for all parties:
Payment Timeline:
➤ 2-day review period: After each completed consultation, there's a 2-day window for clients to raise any concerns or disputes about the service delivered. This protects both you and the client by ensuring any issues are addressed promptly.
➤ Processing time: Once the 2-day review period ends, we initiate payment processing through Stripe. The full payment process typically takes 5-10 business days from the session completion date.
➤ Total timeline: You can expect to receive payment approximately 7-12 business days after completing a consultation (2 days review period + 5-10 days processing).
How You Receive Payment:
Payments are automatically transferred to your bank account linked to your Stripe account. You'll receive email notifications when:
➤ A payment has been initiated
➤ The funds have been successfully transferred to your account
🔴 How does ExpertEase's pricing work, and what do I get for it?
Simple—we take a 20% commission on each sale you make. No monthly fees, no listing fees, nothing upfront. We only get paid when you do. This commission covers everything: the platform infrastructure, our team, marketing to bring clients your way, and all the perks that come with being part of ExpertEase. That includes joining our expert community, attending networking sessions (online and in-person), reaching wider audiences through our webinars and events, and much more. We encourage keeping all transactions on the platform so you can take full advantage of these benefits. Plus, you're supporting a small private company that's invested in your success.
🔴How do I sell and provide courses and digital products?
You can sell courses and other digital products through your offers on ExpertEase. Once you receive an order, simply send the course download details—whether that's a file or link—directly to your client through the platform. We know this manual step takes extra time, so we're working on automating delivery soon to make the process even smoother for you.
🔴 Can I use ExpertEase on my phone or tablet?
Absolutely! While we don't have a mobile app, ExpertEase is a web app that works seamlessly on any device. Just open it in your phone or tablet's browser, and for even easier access, you can add it to your home screen directly from your browser. This gives you quick, app-like access to ExpertEase whenever you need it!
🔴I can't find an answer to my question. What do I do?
If you can't find what you're looking for in our help center, please contact our support team with details about your question. We'll respond within 48 hours.