I help businesses design, simplify and automate their internal processes so teams can work more efficiently, reduce manual effort, and scale with confidence. What I Offer I work with you to map, optimise, and implement clear, practical workflows tailored to your business. From high-level processes down to day-to-day task management. ✔ Process Mapping & Optimisation 1. Visualise your workflows using clear, professional diagrams (Microsoft Visio) 2. Identify inefficiencies, bottlenecks, and duplication 3. Redesign processes for simplicity, clarity, and scalability ✔ Task & Project Management Systems 4. Structured implementation using Asana for team collaboration and tracking 5. Clear assignment of responsibilities and deadlines 6. Standardised workflows for recurring tasks and projects ✔ Microsoft 365 Integration 7. Centralised document and knowledge management using SharePoint 8. Smart workflows using Power Automate to reduce manual tasks 9. Custom apps (Power Apps) for structured data capture and process control ✔ Automation & Efficiency Gains 10. Automate routine actions (approvals, notifications, data updates) 11. Reduce reliance on email and manual follow-ups 12. Ensure consistency across teams and processes How I Work Discovery: Understand your current processes and pain points Mapping: Create clear visual workflows (Visio diagrams) Design: Build streamlined, user-friendly systems Implementation: Set up monitoring and progress tracking tools and platforms for production and collaboration: (Asana, SharePoint, Power Platform) Handover & Training – Ensure your team can use everything confidently Typical Outcomes Clear, documented processes that everyone understands Better visibility over tasks and responsibilities Reduced admin time through automation More structured and scalable operations Ideal For Small to medium businesses scaling operations Teams struggling with unclear processes or duplicated work Organisations transitioning to Microsoft 365 or improving its use

Professional Qualifications

Over 20 years' experience working for private and public sector educational organisations. A variety of roles, such as Digital Innovation Technologist, Digital Skills Trainer, Educationalist. Six years experience of running a successful flower shop.